CUSTOMER EXPERIENCE
1. Provides immediate advice. 2. Removes extra stage of the claims process equalling 3 days. 3. Less cumbersome information requests. 4. Expanded communication channels.
By removing the need for a clams form to be completed you are essentially removing the days attached to the despatch, completion and return and this represents a significant reduction in the claims life-cycle. Importantly, for those instances where claims are not covered you are also ensuring that the customer is not inconvenienced unnecessarily.
Generic information requests also become obsolete and replaced with requests only ever 100% specific.
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ATICS |
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insurance |
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Rightpath |
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Solutions ltd. |
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telephone: +44 (0) 207 193 5390 |
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contact us: |