ATICS

Rightpath Insurance Solutions are proud developers of the Automated Travel Insurance Claims System (ATICS): The first independently produced rules driven claims assessment tool which is written specifically for travel insurance claims.

ATICS supports claims assessment for all the main travel insurance claim types, including:

Cancellation	Baggage / Money
Curtailment	Loss of passport
Medical	Baggage Delay
Dental treatment	Travel delay / abandonment
Hospital benefit	Missed departure

The software includes over 1000 questions that feed 3000 automated decisions and 1000 formulas. Over 7000 data fields exist. ATICS intuitively knows what questions are relevant to any particular case and ensures that only questions that are 100% specific are asked - a big move on from generic claims forms. This also means that ALL recovery opportunities are identified at the very initial point of contact.

The relevant paragraphs needed to request the documentation (required to validate the information given) and/or explain the claim adjustments, are provided. All relevant data variables (e.g. dates / amounts) are integrated within the text creating highly customised, yet automated, responses to claims.

The BENEFITS to be achieved from using this software are truly massive - and the level of robustness in application allows for very easy implementation.

It has proven itself extremely dependable and very easy to integrate with existing claims administration systems. Having been written by travel claim experts you will be impressed with its level of functionality.

Contact us today to arrange a meeting to find out more about how ATICS can improve your business.

ATICS Advanced

ATICS Advanced is a claims administration system developed as an extension of ATICS and the most innovative claims system in the market place. Embedding cutting edge innovations including:

• ATICS integration - key assessment data recorded for market leading MI
• Call scripting - ensures correct policy selection and case set-up
• Integrated searchable knowledgebase - access expert knowledge with a few clicks
• Dashboards - stay focused on key performance data
• Report builder - easy to use report generation tool
• Quality control module - record and track quality performance
• Bank account management - track fund levels and reconcile to bank statements
• Document library - central reference for policy wordings
• Document depository - attach scanned papers to case files
• Customer satisfaction module - automatically send surveys and track satisfaction levels
• Complaint Module - record and report complaints to perform root cause analysis
• Workflow - inbuilt workflow rules and tasks to help drive the claim process
• Email and mail merge - create word documents and emails using templates

 

 

Email us today to find out more.

TEAMS

The Travel Emergency Assistance Management System (TEAMS) uses expert system technology and our existing claims management platform to drive assistance case-management.

Designed as a compliment to ATICS (see Travel Claims), TEAMS guides the case co-ordinator through the entire case management process ensuring that incredible consistency and control is applied to each emergency case.

Applied to where the majority of your claims spend occurs TEAMS ensures that maximum cost benefit is obtained from this state-of-art technology.

Currently under development, please contact our Client Services Team today to register your interest.

eLearn

We believe that knowledgeable and highly skilled staff sit behind any high service function.As your human resources are likely to be your most expensive asset it makes sense to invest in the quality of their output. However, these needn't cost the earth.

Training is often hard to co-ordinate and consumes alot of resources in terms of the trainer's time. For this reason, Rightpath Insurance Solutions have developed an eLearning training platform that allows you to take your training environment into the 21st century and beyond by:

• Automating the scheduling and monitoriong of the training programmes
• Creating a web-based learning environment that supersedes the traditional

eLearn embraces a wide range of learning platforms including:

• Embedded multimedia
• Quizzes
• Quizzes
• Surveys
• Forums
• Glossaries
• Wikis
• Workshops
• Lessons
• Assignments
• Static material (e.g. word documents/pdfs)
• Chat

Email us to find out more.